Supporting You

Here to keep you going

As a member of The Information Lab, you become part of a community of over 900 organisations that fosters learning, development, and creativity!

We believe that support goes beyond just creating and responding to tickets. To feel fully supported on your data journey, you need a variety of resources available from the initial planning and implementation phase to the growth and expansion phase.

Our support approach meets you where you are, offering resources that align with your current needs. This includes an active community platform, an industry-leading support desk, training that can be customised to your organisation's requirements, including self-service options, and the flexibility to dynamically scale your team as workload demands dictate.

The Centre of Excellence

Share knowledge and ideas with fellow customers using our social sharing platform. Post your questions, thoughts on best practices, or cool tips and tricks!

Our Information Lab team will be on hand to answer questions, share thoughts and provide expert input.

We use our Centre of Excellence to advertise all our on-line training sessions and webinars. We often have these sessions just for our CoE members too.

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The Support Desk

Our licensed customers have access to our support desk, providing a means of accessing technical support and triaging or solving issues which may arise whilst using their products.

The support desk is monitored by our core consultant team, this highly skilled team includes 5 tableau Zen Masters, alongside 2 Alteryx Aces - Awards reserved for the best and committed software users.

The Desk is open during local working hours

Submitted tickets are prioritised due to impact, and resolved on a best effort basis. Expect to receive the first response within an hour of your ticket being raised.

Training Opportunities

Our free, on demand training courses will help you to make sense of your data and take you from zero to data hero.

Developed by our industry leading trainers, our expansive courses cover the basics to intermediate levels of Tableau, Alteryx and Tableau Prep!

You can take advantage of the whole course or simply choose the modules you need to brush up on your skills.

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