Tableau Next: Customer Support Demo
See how a support manager uses Tableau Next and AgentForce to improve support efficiency. Key features include ticket overview, agent performance analysis, and direct issue resolution.
4 min
This Tableau Next demo shows how a customer support manager uses Tableau Next and AgentForce for optimized support:
- Dashboard Overview: Quickly see key metrics like open tickets and customer satisfaction.
- Advisor Performance: Use AgentForce to identify top/bottom advisors by CSAT.
- Issue Resolution: Investigate and address critical cases directly.
- Streamlined Updates: Update cases and inform customers via AgentForce, eliminating app switching.
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Over the past 5 years my team has developed analytical insights which have generated multi
million dollar savings of which a considerable amount can be attributed to the Data School
consultants we have had working on projects.
Paul Chapman, Global Director of Performance Management, BI and Innovation at JLL
